| Reservation Instructions |
Follow the Steps | Our goal is to make the process of requesting vehicles and checking or updating those requests as simple as possible. A basic overview of the Rental Pool's on-line vehicle reservation process is listed below. Just follow these four easy steps: |
Step 1
| First, complete and save all the required fields in My Profile. This will allow the system to auto-populate all the required fields for a vehicle reservation request and send emails to the appropriate personnel. |
Step 2
| Second, complete and submit the online new request form. Your reservation request is given the status of 'Pending' and you are assigned a reservation request ID. You will receive an email notifying you of your reservation request.
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| Step 3 Receive Confirmation | Next, your reservation request will be processed by the Fleet Services staff. All attempts will be made to fulfill your reservation request. Most requests are responded to within 24 hours (during normal business hours). If the request can be fulfilled, then the reservation request is given the status of 'Approved'. You will receive an email confirming your reservation. At any time, My Schedule may be used to view the status of your reservation request(s) on-line. Additionally, you may cancel or request changes to your reservation request(s). Note: If your reservation request is 'Rejected' or 'Cancelled' then you will receive an explanation with your email response indicating the reason.
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| Step 4 Pick Up Vehicle | Finally, pick-up your vehicle at our location by the reserved pick-up time. Be sure to bring your drivers license. If you are running late or going to be delayed, please contact us by email at [email protected] or by phone at 734-764-2485. Vehicles not picked up with two (2) hours of their reserved pick-up time can be reassigned to another reservation. Note: If the rental pick-up time/date is on the weekend (Friday after 5:00 pm until Monday at 6:30 am), you will need to pick up the vehicle on the preceding Friday before 4:30 pm. You should be sure to review our policies (if you are not familiar with them) and our current vehicles and rates. If you need any further assistance, please contact us by email or by phone (during normal business hours). |
Share Feedback | After the vehicle is returned, please be sure to provide us with feedback on your experience with Fleet Services and our online rental software solution. |
